I led the end-to-end design of Neto’s onboarding flow, streamlining a multi-step process into a guided, intuitive experience. Users move through business setup, plan selection, and scheduling with ease—thanks to clean layouts, real-time validation, and conditional logic. The final screen provides a transparent status view while they await admin setup. The result: faster setup, fewer drop-offs, and a much smoother start for our users.
To simplify the creation of digital agents, we designed an intuitive interface that allows users to customize agent personality, tone, and communication channels like SMS, voice, email, and webchat. The goal was to empower non-technical users to quickly train agents that reflect their brand’s voice. This feature helped reduce onboarding time and gave clients more control over their AI support tools.
To support fully branded virtual agents, I designed a modular webchat setup tool that lets clients customize styling, naming, and behaviors like fullscreen view and AI calling. This tool allows businesses to easily match the chat experience to their brand without dev resources—streamlining deployment and improving user trust from first contact.
To ensure conversations remained helpful when AI hit its limits, I designed a flow where users are seamlessly escalated to a human agent. The interface clearly distinguishes AI vs. human responses while maintaining a consistent brand tone. This improved trust and reduced drop-offs in support interactions.
My goal is to drive innovation, enabling businesses to succeed in a visually vibrant world.
